An Empirical Research On The Influencing Factors Of Error Reporting Willingness Based On Logistic Regression Model

Error events happen in workplaces frequently and they are inevitable. From the perspective of reason, some errors are the results of employee’s mistakes while others are caused by objective reasons. From the perspective of results, some errors bring to minor influence on results while others may serve as the beds of disastrous results. The occurrence of errors often means that the aims of individuals and organizations are not achieved. From the perspective of error control, organizations need to acquire these error information so as to integrate more error information resources to handle the negative influences bring by error events. The front-line employees’ bottom-up reporting is an effective way for managers to acquire error information. Error reporting is a bottom-up information transmission behaviour which includes self-reporting and peer-reporting. Error reporting depends on the employees’ willingness to report errors. In fact there are many factors which influence the employees’ reporting willingness. This thesis aims to study the factors that influence employees’ error reporting willingness. Regarding the error reporting willingness of medical staff as empirical research background, this paper studies the factors and influential mechanisms that influence employees’ error reporting willingness. Besides, in this thesis the prediction model of the factors that influence error reporting willingness is also built so as to provide theoretical as well as strategical support for the establishment of comprehensive negative events reporting system. The study of this paper provides theoretical guidance and recommendations for countermeasures for the establishment of error reporting scales, in addition this paper has positive influence on error management, security management, quality management and crisis management.This thesis mainly includes seven parts:the first part is introduction, which includes research background, research purpose and significance, research methods and research ideas, the explanation of the key technologies, the thesis’ innovative points and characteristics.The second part is the domestic and foreign research review, the content mainly includes the status quo of error reporting, and the influencing factors of error reporting willingness.The third part is the review of relevant theory.The main content includes the distinguish of relevant conceptions of error, the basic connotation of error information, the relevant theoretical basis of error reporting, and the introduction of medical error and error reporting.The fourth part is the construction of theoretical model, this part mainly discusses the driving factors of employees’ error reporting willingness. Based on previous researches and theoretical analysis, this part divides the factors that influence error reporting willingness into three dimensions:individual factors, organizational factors and error information characteristic factors. Relevant reporting wilingness theories models are also included in this part.The fifth part is the empirical analysis of the factors that influence employees’ error reporting willingness. This part takes the medical personnel of the First Affiliated Hospital of Anhui Medical University and the Second Affiliated Hospital of Anhui Medical University as research objects. This part makes empirical analysis of the factors that influence medical employees’ error reporting willingness by combining the methods of questionnaire survey and filed interview. Besides, the logistic regression model is used to have a quantitative analysis in this part. The result shows that individual factors, organizational factors and error information characteristic factors are general factors and they all influence employees’ error reporting willingness, and among these factors such nine specific factors as work experience, expected return, interpersonal relationship, spiritual rewards, material rewards, managers’ emphasis, the order of error event severity, and error information transmission channels are major factors that influence employees’error reporting willingness. Based on these results, this part also builds a logistic regression model of relevant error reporting willingness factors and makes goodness-of-fit tests, the result shows that the model has good predicting rate.The sixth part based on the results of theoretical and empirical analysis provides suggestions to improve employees’error reporting willingness. There are four suggestions:abandon "blame culture" and cultivate positive error culture; set up information exchange platform and build error reporting system; consummate internal control and implement error information management; narrow employees’ knowledge gap, and resolve the problem of information failure.The seventh part is the conclusion of the whole thesis, in this part the author points out the limitations and shortcomings of this thesis as well as directions for further research.