The Strategy Of Promoting The Quality Of Tax Payment Service

The new public management reforms in twentieth Century since the80’s in the fieldof public administration in western countries, set off a new wave of government publicmanagement reform, improved and updated using the new public management theory todirect the tax service, change the traditional sense of the tax administration mode,emphasize "efficiency" and instead focused on service quality and customer satisfaction.Tax service, realize the true sense of the. Transformation in the functions of ourgovernment public sector is further, from administration oriented to service-orientedgovernment is to represent the general trend. Local Taxation Bureau as a governmentdepartment, in the tax law and update service concept, the innovation service way, enrichthe content of services, to provide quality, efficient service for the taxpayer, is to createan inevitable requirement of service type government and construction of public financialsystem.The modern meaning of our country’s "tax service" concept is put forward in thenational taxation conference in1990, pointed out that the collection process as fortaxpayer service process. In1997, the State Administration of Taxation in the "ondeepening the reform of tax collection and management scheme", the first explicitlybased tax service tax collection work. In this reform, the State Administration of taxationhave "to the administration pattern to declare and optimizing the service as thefoundation, relying on computer network, centralized collection, focusing on inspection".The party’s seventeen second plenary session of the deepening reform of theadministrative system, to speed up the transformation of government functions, buildinga service-oriented government."Tax administration law" and the implementation detailsare clear tax service has become an important part of the tax administration lawenforcement of the provisions, optimization of tax services, protect the legitimate rightsand interests of the taxpayer’s tax authority duty. How to build a service-oriented taxauthorities to the taxpayer as the center in the new situation, and continuously improvethe level and quality of service for the taxpayer, reduce the tax cost, and strive to taxservice demand and response, the tax service efficiency increase, the tax burden ontaxpayers significantly reduced, taxpayer satisfaction index continued to improve, andpromote the coordinated development of social economy, become the tax department fortax administration in the new era must direction. This paper will based on the Balanced Scorecard and the new public managementconcept, in the main part of the tax service design strategy of Balanced Scorecard, willwork in every application to the spirit of enterprise tax management, establish a"customer first" ideology, change passive "service" taxpayer status, better from thegrass-roots level to understand what you need to taxpayers, the tax cadres years ofintensive management, strict enforcement of the understanding gradually into the"taxpayer centric" service consciousness, the integrity of the legitimate taxpayer as thetax authorities and the broad tax cadres to provide dedicated services loyal customers, atthe same time to the tax service and by understanding the construction of spiritualcivilization, occupation moral constraints to administration according to law, legalservices, and gradually establish and perfect the convenient tax service system, improvethe tax service methods, highlight the strengthening of tax service performanceevaluation, improve the service system, make the tax cadres to standard and legal, taxcollection and management work orderly and efficient.