Project Report On Ease Bank Teller’s Mood

The bank teller as Banks face wide large amount of human resources, external represents the image of the bank, internally is shouldering the important responsibility of the business, and stress in a number of cans be imagined, causal with negative sentiment. On the one hand, want to have good communication and coordination ability to service customers to expand their business; On the other hand has to be repeated under the fatigue caused by emotional labor, headache, anxiety, depression and other issues. Thus, prompted bank tellers towards benign mood is a sunshine project is of great significance.This paper core is targeted at China postal savings bank teller C city branch in the management of personal emotional problems, based on the post group for bank tellers investigation and study, with the author as a social worker involved in the real experience of this position, on the basis of enterprise social work professional idea, outline on the theory of cognitive coordination theory ABC, applied the method of group work will increase bank tellers goals throughout the emotion management ability, design and implementation of the eight team activities, lead team members to learn the ability to solve the problem in the activity and improve the ability of dealing with stress, and ultimately learn to self mood dredge.Through the evaluation and summary for the team, for bank tellers mood dredge process have the performance of group characteristic, the author will team work in the bank tellers mood dredge value and Durkheim advocated in the new era of social division of labor and depend on each other on the basis of organic unity together, try to explore a kind of contemporary social background, relying on the group work mode to promote enterprise employees and society more thoroughly, more effective, more profound.