The Study On Effect Of Intellectual Capital On Management Performance Of Traditional Services Enterprises

After stepping into the knowledge economy era, the source of enterprise performance’sgrowth and the focus of competition between enterprises, have been transferred from physicalcapital to intellectual capital. The paper is mainly to study the evaluation indexes of theintellectual capital and the relationship between it and the performance with the traditionalservice enterprises on the basis of previous scholars’ theory about intellectual capital andbusiness performance, summarizing the connotation, features, elements and assessmentmethods of enterprise intelligence capital, and further constructing the research model ofintellectual capital and business performance, analysing of the effect relationship betweenintellectual capital and the traditional service enterprise performance through empiricalresearch.The research, on the basis of the related theoretical analysis, has made the followingseveral aspects of the research content.(1) By summarizing the connotation of the intellectual capital, the study puts forward thefour elements of it--human capital, structure capital, innovation capital and customer capitaland also raises the evaluation index system of intellectual capital. Because the foundation ofthe enterprise performance management is the first to identify key factors, this study presentstwo key factors in evaluation dimensions of the traditional service enterprise performance:financial performance and product performance.(2) The study constructs the research model of intellectual capital and businessperformance. It is concluded that the significant positive correlation between intellectualcapital and the traditional service enterprise performance through the empirical data analysismethod and another significant positive correlation between various elements of intellectualcapital and the two dimensions of enterprise performance.(3) In order to more deeply analyse the various elements of intellectual capital, the studycarries on the related analysis and path analysis of the four elements and concludes that the human capital, structure capital, innovation capital and customer capital has the significantpositive correlation, indicating that they influence each other and promote each other.