Research On Existing Problem And Ountermeasures Of Optimizing Tax Service Of Shijiazhuang Local Tax System

Taxpaying service is the basic of the whole tax project. The change of servicereorganization, the coordination of various departments, innovative way of tax services,improvement of supervision mechanism, raising the level of information technology, whichhave important meaning to improve taxpayers satisfaction and compliance.Shijiazhuang Local Taxation Bureau has made some achievements in the field of taxationservice practice. Various effective services methods were implemented in the tax hall. Forexample:“one-window”,“one-stop”,“delay service”,“bespoke services”“reminder service”,“specific solutions for specific projects”.“Special network for taxpayer”. What’s more, therealso has improved area during the development process comparing of need of taxpayer andadvanced taxpaying service outside Shijiazhuang including abroad countries.The article briefly introduces the research status of Taxpaying service. In the basic ofcompliance theory, new public management regulation and Social contract theory, Itanatomies the problem after deriving the achievement of problems during the process of theservice. Learning from the advanced experience from abroad countries, we should proposedschemes based on inter-external experiences and local conditions. It has great meaning ofperfecting the tax service system to strengthen education to improve the tax workers ofprofessional quality and change service concept, Use third part resources and relateddepartments of resources, strengthen the cooperation between internal departments toservicing for taxpayer, perfect mechanism to safeguard the rights and interests of thetaxpayers, strengthen the informatization construction.