| Study on operation service system is an important task for large group enterprises, prospective find service supporting system in accordance with the strategic planning is an important problem for the group enterprise.Reference to the IT governance framework, ISO2000, ITSS and other standard theory, learn from best practice of domestic and foreign enterprises IT operation service system, closely combined with the development of service Sinopec IT the actual situation and needs, to evaluate the status quo of IT operation service, summarizes the expectations, gaps and problems. Design and optimization of the Sinopec IT operation service system, plan operation management mode and organization structure, design institutional framework, optimize service processes. With studied The IT service sharing international development trend, Completed the preliminary design of IT shared service center, analysed the challenge of shared service. According to the ITSA methodology in this paper, planed general design of the Sinopec IT operation platform, the design of call center system, IT service management system, monitoring system, configuration management system, comprehensive display system. Through the design and optimization of operation service system and the construction of operation management platform, according to the reorganization of resources and functions, effectively improve the operation management level, enhance the ability of IT service, and realize the efficient level of service, so as to achieve the transformation of information productivity.This paper discussed the construction Sinopec IT operation service system is a gradual process, determine the direction of development in the premise of operation service system, and consider the organization mode, standards, service process, system platform, choosing suitable information systems and enterprise to carry out the pilot development, accumulate operating experience, gradually improve the promotion. |
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