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Z Bank Outlets Customer Queue Management Research

Posted on:2015-09-10Degree:MasterType:Thesis
Country:ChinaCandidate:Y L ZhangFull Text:PDF
GTID:2309330431487330Subject:Industrial engineering
Abstract/Summary:PDF Full Text Request
In this paper, the author analyzes deep the problem of Z bank Queuing problem, and Presents a more comprehensive range of feasible improvements. Firstly, uses industrial engineering methods to analyze the operational status of Z banking; Then the reasons of Z bank queues; Furthermore by the use of survey methods, the author analyze the statistical indicators,and draw the queuing system optimization of the overall solution and measures.This paper proposes a series of fairly comprehensive and feasible improving measures in relieving the current queing situation at the Z bank outlets. Particularly, this paper made a useful attempt in applying the queuing theory into configuration of windows at bank outlets and determination. It furthers the application category of the tube Division scientific theory.
Keywords/Search Tags:The queuing system, Scene Management, Process reengineering, Customer diversion, Efficiency of services
PDF Full Text Request
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