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Business Process Reengineering Evaluation Of Study

Posted on:2012-01-23Degree:MasterType:Thesis
Country:ChinaCandidate:X X LiuFull Text:PDF
GTID:2219330362452372Subject:Management Science and Engineering
Abstract/Summary:PDF Full Text Request
With the information technology and the emergence and development of knowledge economy, global integration, promote domestic enterprises must fully connected with the international market. Intense market competition, market environment is more complicated, all of these factors will enable enterprises to change. Therefore produce process reengineering and many enterprises failed, investigate its reason is lack of rebuilding the effect after the effective evaluation, therefore, to establish an effective method for the evaluation of enterprise itself has very important practical significance.This paper summarizes the current domestic and international business process reengineering and research status of business processes, and made necessary theoretical knowledge. The business process reengineering and construct the performance evaluation system, demonstrates the establishment of effective evaluation system, is the enterprise process reengineering can obtain after the critical success factors.In constructing the evaluation system, cost, quality, and customer satisfaction, the efficiency of the four aspects, and according to the practice exploration of my company is established in secondary evaluation index system, and by using the quantitative analysis method for secondary indexes of each factor condition efficiently analysis and evaluation.In the model, according to the evaluation of enterprise process efficiency, this exploration in the queue theory to the efficiency of the inspection process. In the evaluation of customer satisfaction, use the form of questionnaire survey, customer satisfaction. However, in practice, we will encounter can access, we use the AHP method to measure the weight of each index. The evaluation index of the main adopted multilevel fuzzy comprehensive evaluation model and combining the method of AHP model. According to the evaluation system in proportion, more factors in the final evaluation reengineering succeeded whether. The end of the article is empirical research to balance room geotechnical engineering Co., LTD, business process reengineering effect after analysis, to test whether reengineering of success, through actual operation situation, to test this evaluation system is reasonable and effective.
Keywords/Search Tags:Business process reengineering, queuing theory, the fuzzy synthetic evaluation, evaluation index system
PDF Full Text Request
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