Customer - Centered Guangxi Mobile Network Operation Support System Process Reengineering

China’s basic telecom operation industry has undergone tremendous changes in recent years, as the basic telecom service operators, Guangxi Mobile is facing industry restructuring, professional mobile communication operators from the original full-service move, how in the new era, the new model to re-win the competition in the market advantage, network operations support system needs to Business Process Reengineering, to accommodate future development needs, improve information services and the competitiveness of enterprises.Based on the theory of competitive strategy, Business Process Reengineering theory and telecom operators network operations support system of research analysis to Guangxi Mobile for the object, analyzing its network operations support system for process reengineering, in the context of all business operations, re-design of its network operations support systems, process reengineering and organizational implementation of the program, its network capacity and quality continued to improve and enhance the competitiveness of enterprises. Text is divided into seven parts.The first part of the paper after the start of all-service business environment, industry competition, changes in customer demand, analyzes operators are facing a new environment, industry trend analysis, a clear significance of the study.The second part of the study and analysis of competition theory, process reengineering theory.The third part as for example, analysis of Guangxi Mobile network operators support the current process, starting from a competitive strategy to analyze the problems.The fourth part is the combination of Guangxi Mobile’s competitive strategy needs, customer-centric focus on this goal, the support system for network operators to re-design, including basic network support into a common, fundamental processes for our customers, cable business of the service support process design, organizational restructuring, performance appraisal systems, network management support tool development, qualified personnel;Part V describes the implementation of the new system and the results achieved, and to GSM, TD-SCDMA network, cable access network to improve the quality, and customer service satisfaction, for example analysis of the implementation of the results.Part VI is the conclusionPart VII Acknowledgements...