| The railway is a very important part in our modern economic system, after nearly 200 years of development history of the railway is still an important way of national personnel, material flow in today. China has the world’s most large railway passenger transport system. By the end of 2013, the national railway operating mileage reached 110000 kilometers. With the rapid development of Expressway in China and the increasing of large transportation enterprises, road transport will be diversion of railway passenger source in wider range; civil aviation after the reorganization, the great advantage with speed, travel time is short, tourist transportation of long distance scrambled for the railway. The railway transport enterprise may not stick to the "iron boss" position, the laissez faire market of passenger transport of the loss, according to passenger demand, the use of advanced management mode, with the market, carry out various forms of marketing, occupy the share of market of passenger transport, passenger transport business income increase is the inevitable requirement of the development of railway.This paper first analysis of the current China’s railway passenger management mode, current situation and existing problems of passenger service management, through careful study of relevant information management of foreign railway passenger contrast, get some inspiration, in the management and service of railway passenger transport aspects put forward own views. Based on the summary of Tangshan Train Operation Depot scope of business, mode of operation, customer service system, management and other aspects of the situation, further analysis of the management and service of Train Operation Depot, found a series of problems of passenger transportation management influence on personnel, system, marketing, service station and depot, and puts forward the measures to solve the problem, and puts forward some opinions on the passenger train depot management innovation strategy. |
PDF Full Text Request