Research On XX Bank Competency-Based Personal Customer Manager Training System

In recent years, the commercial bank personal financial business development is rapid, financial services customers demand increasing degree of specialization, high demands are put forward for commercial Banks. Under the condition of the increasingly rich products, the competition between Banks is, to a certain extent on the quality and ability of individual customer manager, whether has a team of qualified personal customer manager to also become one of the key factors to the success of the competition. XX agri-businesses bank personal account manager team construction starts late, over the past few years, gradually carry out qualification, ability training, employees improve basic quality to a certain extent, but compared with other commercial Banks gap is still large, existing training mechanism and the present situation cannot meet the needs of the competition and professional talent training, it is necessary to establish as soon as possible based on the competence quality personal customer manager training system.This article through to agri-businesses XX bank individual customer manager personnel structure, training status, training needs, training system, training evaluation research, points out the insufficiencies of the training system construction. And based on the competence quality model theory, combined with domestic and foreign scholars research and trade customer manager competent quality model application in the training and the actual situation of XX agri-businesses bank individual customer manager, by behavioral event interview and questionnaire based combination of XX agri-businesses bank individual customer manager competence quality model, and through the questionnaire survey conducted to further modify and perfect, determines the XX agri-businesses bank personal account manager for quality characteristics, in accordance with the exploration to construct based on the competence quality model of personal customer manager layered training system.XX agri-businesses bank individual customer manager competence quality model, including four first-level indicators of14secondary indicators, targeted and practical value, the model for the bank individual customer manager training and management to provide certain reference. This paper is designed based on the competence quality model with the individual customer manager layered training system, and from the training needs, training content, training methods, training, assessment, safeguard measures, etc.