Research On Credit Customer Manager Competency Model And Application In Training Management Based On AB Bank

As the door of bank industry opening, the foreign bank and new Chinese bank join the completion. Financial institutions such asfunds, insurance and securities companies provide similar products as banks. With the trend of financial disintermediation, traditional banks must face increasingly competitive market. AB Bank positions itself as a retail bank to conform to the change. The new position will ask too much of the team of credit customer manager. Credit is the most important business of AB Bank. As the revenue makers, the competency level of credit customer managers influence the performance of the bank a lot. Due to all above, how to estimate and upgrade the competency level of credit customer manager will be an important job of HR department of AB Bank.The paper tries to define the qualification of the competency level of credit customer manager in AB Bank, and use it to improve the training system. This paper also attempts to bring some inspiration for banking industry to build customer manager job training system.This paper is divided into six chapters. Chapter1analyses the condition of the banking industry, outlines the change is necessary. Based the analysis of the weakness of customer manger, point out that this research is useful. Chapter2reviews the existing theory of competency and training. Chapter3, Chapter4and Chapter5take AB bank as an example, analyzing the shortcomings of AB bank customer manager team status and training management system. Using behavioral event interview, speech coding method to complete the credit customer manager competency model building, puts forward the concrete scheme to improve the training System. Finally, Chapter6is a summary of the main conclusions and the shortcomings of this study.