The Study On Agricultural Products Cold-chain Home Delivery Process Optimization Of H Company

Along with the increasing of residents’ disposable income and the improvement of people’s consumption ability,people have given more attention on food safety and diversity,freshe and nutrition of agriculture products. This customer needs and markets information will guide Cold-chain enterprises to enhance SCM,and to combine agriculture products quality with brand building. At the same time,the development of network information technology and the spresd of e-commerce mode supports new tending of “Online shopping,Home deliverying” How to integrate enterprise resources,optimise the operation or service process,and improve process efficiency has become a hot topic for Cold-chain home delivery enterprises to build distribution service system,reduce operating costs and enhance customer satisfaction.This paper aims at the process of Cold-chain home delivery of H company,the main idea and conclusion of this paper are as follows:Firstly,it make brief introduction of development situation,organization structure and home delivery characteristic of H company,and summerize the main questions in three aspects including the whole structure of cold chain delivery,a single process step and concrete process node;And then,through the analysis of the Cold-chain home delivery all process framework to indentify the process boundary, using the process priority matrix to determine the critical process,it describes the situation of process,summerize the process problems,effects and causes of the problems on the basis of drawing the flow chart of each activity;Finaly,it uses ESRIA process optimization method to complete process optimization,the optimization of organizational structure adjustment,the construction of enterprise information system for H company’s agricultural products Cold-chain home delivery.In order to put forward the optimization scheme, it provides measurements from five aspccts such as executive ability construction,staff training,system and performance assessment and enterprise information construction.Through reasonable process optimization,adjust the process structure,smooth relationship between processes,it save the process time,reduce the transportation and artifical cost,low distribution error,improve delivery efficiency and increase customer satisfaction.