Customer Service Management Research Of Problems For Optical Fiber Connectivity Company

With the rapid growth and development of optical fiber connectivity market, especially the datacenter market, optical fiber connectivity companies are facing an expansion period at the same time facing competition world-wide. Their products are highly homogenized, which compels them to continuously look for new growth areas to keep their competitiveness. The optical fiber connectivity companies want to stay focused in China market and serve the global market as well, to deal with global competition and to meet the challenges, they must work on improving their customer service level to create a high-quality customer service team, listen to the voice of customer and meet or exceed customer expectations. They should continuously improve customer satisfaction to create value added service as its core competence. The essay is focusing on research of customer service management problems of optical fiber connectivity companies and an example company A, highlights the importance of the customer service, analyzes their current situation, problems and findings, trying to provide solutions through improving their customer service system, make them continue to keep the good quality of their products, in the meantime improve the quality of their customer service, meet and exceed customer demand, and keep their advantage of its core competence.