Research On The Quality Of Local Government Purchasing Home Care Services

The aging of the current social population gradually intensified,a large group of old age led to the diversification of pension needs,personalized increasingly prominent,the traditional way of pension and the government a single supply has been difficult to meet the needs of the elderly,no longer adapt to the development trend,So as an effective supplement to the old-age service-the government to purchase home care service model came into being.The government to buy home care service is suitable for the characteristics of our elderly and social development needs of the new pension model,some areas have pilot operation also achieved initial results,it is not difficult to find this model not only to a certain extent,speed up the transformation of government functions,and effective mitigation The current pension pressure.Practice of exploration and advancement has gradually attracted people on the government to buy home care service quality concerns.However,the theoretical discussion of this new model is still at the initial stage.For the quality evaluation of the government to purchase the home care service,the scholars have not given the scientific and reasonable evaluation model.In view of this,the quality evaluation research still exists in the exploration space,But also implies that the scientific and reasonable evaluation of the quality of home care services for the promotion of public service development has important and far-reaching theoretical value and practical significance.The focus of the paper is to study the quality of local government to purchase home care services.This paper analyzes the relevant concepts of the government's purchase of the old-age care service by using the literature research method,and analyzes the customer-oriented theory,the theory of multi-cooperative supply of public goods,the new public management theory and the SERVQUAL evaluation model,thus laying an important theoretical foundation for this paper The On this basis,this paper further explains the local government to buy home care service quality evaluation of the relevant research,clear the basic principles of the establishment of indicators and the design of a standardized evaluation index system,evaluation scale and questionnaire.In this paper,three typical communities in Yuhua District,Xinhua District and Qiaoxi District,Shijiazhuang City,were selected as the research object.Based on the SERVQUAL model,the mean value analysis and exploratory factor analysis were used to quantitatively evaluate.Through the information collection,data collation,literature analysis and other means to obtain information to literature research,questionnaires,statistical analysis,case analysis as the main research methods,enter and organize the collected data in order to better study the current background The status of the government to purchase the quality of home care services,the problems to be solved and the late development proposals.Through the analysis found that the Shijiazhuang municipal government to buy home care service quality has yet to be improved,in the service,cleaning services,health care services,spiritual comfort and emergency relief of these five services are low satisfaction,there is a whole Low quality,lack of personalized choice,the level of hardware and software to be improved,weak service staff and other issues,urgent improvement.In view of these problems,this paper puts forward some suggestions on how to improve the service quality of the five kinds of service projects,and at the same time,from the aspects of strengthening the pertinence and particularity of the home care service,the multi-pronged approach to improve the construction and improvement of the home care service center The quality of service for the elderly in the home service,and so on,so as to speed up the healthy and sustainable development of the local government to purchase the old-age care service of the local government,and further improve the service quality and effectively meet the old-age needs of the elderly.