The Study On Improve Administrative Service Center Window Service In Xintai City Shandong Province

Administrative Service Center window service is the connection point between local government and local citizens,which is the place that the local government directly provides all kinds of services to citizens.In Addition,it is the operating platform for citizens to personal experience and enjoy the construction achievements of service-oriented government.So it becomes an important entry point and success path of building service-oriented government.The report of 18th National Congress clearly emphasizes the need to build the service-oriented government with functional science,fine structure,administrative integrity,people's satisfaction.So administrative service center window service as the starting point must be to enhance,and comprehensively promote the construction of service-oriented government.This article is based on research at home and abroad,the Service-oriented government and the new public service theory as the theoretical support.Through the field research at administrative service center of xintai city,Shandong province,this article firstly Summarize the six-factor of Administrative Service Center window service which includes Windows service attitude,service efficiency,the government affairs public,and the coordination of each Services window,citizen participation and service facilities.This article Using quantitative analysis method finds the fragmentation problem in the communication and coordination between each window,and analyze the causes of "foreground" and "background"incompatible and other problems.On this basis,we get rid of the past view which only limits on personnel services,and according to the six-factor of Administrative Service Center window service proposed the countermeasures to improve the window service.They include the Administrative Center window "professional" building,perfecting mechanism,improving hardware construction,perfect construction and other aspects.