The Study Of The Main Factors Influencing Public Satisfaction With The Use Of Public Sport Facilities In Beijing-based On The Grounded Theory

With the development of Chinese economy and society,and the growth of living standard,health has become a basic need of the public.More and more Chinese people resort to sports and physical exercise to prevent disease,promote physical and psychological health and pursue higher quality of life.Since the National Fitness Program was introduced 30 years ago,the sport facilities for public use have achieved rapid progress.While the quantity increasing,how these facilities satisfy the public needs and what are the main factors influencing the public satisfaction has become a big issue in terms of judging public service in the field of sport.Based on the grounded theory and qualitative research techniques,this thesis analyzes the factors influencing users' satisfaction over the public sport facilities,as a problem-oriented research to provide suggestions to administrative department.By analysis,the satisfaction factors can be divided into 8 categories,including accessibility,usability,comfort,trustworthiness and dependency of facilities,as well as cognition,expectation and gains of the users.A theoretical model named “influential factors of users' satisfaction over public sport facilities” is built via a storyline of “cognition,expectation,experience,feedback and evaluation”.In order to enhance the pertinence of the study,this thesis then divides the facilities into four kinds as national fitness routes,fitness trials,sports venues and school sports facilities.Afterwards,separate analysis has been made to find out the influential factors and main problems in usage for each kind of facilitiesIn the conclusion part,the policy intervention is drawn into the storyline and produces a new storyline featured by “expectation,(policy)intervention,recognition and re-experience(policy in effect),evaluation promotion,feedback(to policymaker)”,and a newly integrated model named “influential factors of users' satisfaction over public sport facilities based on policy intervention perspective” has been built.At the end,based on problems of each kind of facilities,this thesis offers specific proposals for improvement,and makes suggestions on further promotion of scientific fitness theories and methods and better maintenance of facilities from a macro perspective.