A Case Study On The Optimization Of W Company's Micro Business

In recent years,with the steady development of the national economy and the people's livelihood,the people began to pursue more colorful spiritual life under the condition of material life.The company set up in just a few years,with a keen market sense of smell,excellent management team and excellent quality of service,will soon become the largest micro course video providers and resource developers,is the leading enterprises of the domestic market in the micro course worthy of the name.In order to speed up the development of the company,W company hopes to strengthen cooperation with enterprises and institutions.In the development of new markets,but also to continue to maintain their leading position in the industry.Just then S school as a national model vocational school,also hope that through cooperation with W micro curriculum Corporation,will be introduced into the micro course education of moral education in schools,the school moral education to help improve the quality of teaching and curriculum reform of moral education.The main content of this paper is divided into five parts: the introduction,the case body,case analysis,solutions and safeguards and conclusions.This will be between W and S School of micro curriculum Corporation micro curriculum cooperation as a typical case,through the micro courseware W,there is a lack of practice and other key content in the design of micro courses ignoring interest factors,students selection and not provide services related to micro course guidance and training for teachers of some the main problem.After detailed analysis,the objective of this paper is that the W company,by the lack of a sound management system,and software function's lack of innovation,customer service and customer service to improve the quality management capability of this several causes.Therefore,I combined the fishbone diagram analysis method and micro course features and functions that establish and perfect the management system,improve the software function and innovation ability,improve customer service quality and improve customer service management level of the conclusion.I hope that through my solution can help W companies to solve some of the problems of the enterprise,but also hope to be able to play a certain reference to other companies in the industry and help.