Research On The Optimization Of Operation Process Of China ZS Bank Zhengzhou Branch

With the development of the central plains economic zone construction, obtained the rapid development of the economy of Zhengzhou. Economic development at the same time, the development of the bank need to do a certain economic security. More than the national joint-stock commercial Banks, almost at the same time can see the potential for the future development of Zhengzhou, and the advantage of all with their own bank, has the advanced management mode, for example, has advanced the level of service, with efficient business processing efficiency, and to have good business credit, Zhengzhou finance market in succession. By 2015, thirteen national joint-stock commercial Banks only two not to Zhengzhou, respectively is Zheshang bank and bank of the company. In a competitive market, in Zhengzhou several state-owned Banks and joint-stock commercial Banks are trying to reduce operating costs, reduce operating costs of ways to improve the level of the bank's profit, in order to enhance their competition ability in Zhengzhou city on the field. Countless facts have proved, however, in the original, according to the division of functions of management mode, use the method of reduce costs to improve the competitiveness of the bank itself, has a certain restrictive. Using this method, it is not able to have long-term obvious achievements, but also may affect our country commercial bank's development potential. In such a case, ZS bank Zhengzhou branch to field development in Zhengzhou city, it is necessary to establish strong customer service consciousness, it is necessary to optimize the existing business processes, it must improve operational management level, the refinement of management, "for you" service concept, embodied in the whole operation process.According to the meaning and purpose of this study, combining with the some of the information at home and abroad, introduces some theoretical knowledge in business process optimization management, this paper summarizes the basic definition of process optimization, and must contrast with other Banks, according to the status quo of ZS bank Zhengzhou branch in terms of operational business, adopted the method of comparative analysis, to find the bank in terms of operational business processes the cause of the problem:the operation staff of repeat work, laborious; Business approval process links, examination and approval red tape; Data transfer problems, there is a certain risk, and low efficiency; Operating system, lack of integration information interface docking, not prone to risk; Operating staff in the aspect of risk control, there is a certain lack. This article with the above several become as starting point, the selection of the five major business process optimization of the scheme are given, and in the process of the implementation of business process optimization, need some protection measures.It combined with ZS bank Zhengzhou branch operations in the aspects of the actual situation, seize the operation the key business process optimization method, puts forward some operational better process optimization scheme, will largely improve the efficiency of business processing, thus improving customer satisfaction to a bank, has a strong guiding significance. At the same time, for other commercial Banks for business process optimization of exploration, has a strong reference value.