Project Process Improvement Solution Research Base On Knowledge Management In TM Co,Ltd

TM science and technology Co,Ltd is a typical Knowledge Enterprise in where The communication technology services to be considered as the main business.Following the continuous expansion of business scale and the market competition is increasingly intensifying, TM is now facing a series of serious problems in project management and execution such as delay delivery, Customer satisfaction decline, cost overrun and senior brain drain etc.Under this background, in this paper, the research method of the combination of knowledge management and business process optimization is determined by learning the home and abroad relevant theoretical knowledge, combining the theoretical knowledge of process management and knowledge management with the author's work experience for many years, make improve the business process performance and customer satisfaction of TM company as the goal and the network optimization project process as the breakthrough point, firstly, recognize the business function structure, organizational structure, knowledge structure and business process based on the ARIS basic modeling theory, secondly, evaluate the dimensions of process strategy performance according to 4 dimensions in BSC, then diagnose the existing core problems in now process through the questionnaire survey, data statistics, case analysis etc. Thirdly, develop and implement a network optimization project process improvement plan combined with the actual environment of TM company, improve customer satisfaction and business process efficiency by adjusting the organization structure, establishing the technical knowledge base, adjusting the performance goal of the employees, and adjusting the design of the process. At last, Verify the research and implementation of the project process improvement program and the implementation of the results obtained in the TM company and its guiding significance by Key indicators comparison between before and after the improvement program implementation and make fuzzy comprehensive evaluation of the improved project process performance...