The Study Of The Reform About Commercial Bank Operation

Decentralized operation model has dominated the financial industry,even though limitations of which have become increasingly obvious.For example,bank A has independent back office operation for almost each branch,which may face unavoidable problem that resources and expertise could hardly be shared efficiently and effectively among branches which could directly lead to mismatch of services and standards within this whole bank and thus cause negative effects on service quality and operation efficiency.However,after implementing the three stages reform about "data centralization","business centralization" and "middle and back office function reform",the bank has managed to shift its business model from traditional accounting settlement to process-based operation so as to move forward to a process bank while also improve efficiency of middle and back office.Data centralization could promote resource-sharing within the whole system while also strengthen risk control level and improve management efficiency."Business centralization" could change the traditional branch-based business model to a new back-office-plus-network model through restructuring accounting settlement procedures so as to improve service and strengthen sales network via front office stuff."Middle and back office function reform" reallocated functions among front,middle and back offices to ensure front office is mainly client based while middle and back offices act as supporting system for front office,and hence strengthen management quality among each level of office so as to provide better service,all of which could strengthen competitive advantage of A bank.Although data centralization could promote resource-sharing process among branches,independent back office in each branch could lead to different operation standards and hence damage streamline processing,which may require better expertise of stuff in each level of operation.Human resource cost could rise accordingly.If customer data are generally scattered among branches and in lack of classification,mining and integration,it's difficult to provide comprehensive financial solutions while also hard to achieve delicate management and customer asset service based business model,which represents the most advanced financial industry development trend.Now the new model makes it possible that "front office take different orders while back office concentrate on providing supporting plans",while the centralized processing system allows each business to be dealt among different level of branches and headquarters rather than single-branch-based before,while also emphasizing operation workflow more rather than accounting-focused procedures.The system could then automatically distribute tasks and check results so as to ensure business processing accuracy.The new system,which reallocated front and back office functions,could not only bring down human resource cost but also improve business efficiency.As the dominating competition happening in the financial industry currently is providing better service to clients so as to build up reliable brands rather than solely expanding loan assets scale in the past,such an improved system focusing on business centralization will no doubt play a key role in this journey for bank A.In order to achieve the core of customer-centric,product and service operating.As a major strategic change,operating focus is the A banking systems and processes reengineering.We established the latest IT platform using imaging,workflow,customer relationship management by the integrating the customer contact interface sharing,focusing,professional,and providing third-party service network,for the technology.The entire process and system design platform within the external customer demand-driven,workflow management and process monitoring for the elements,reflecting the high degree of networking,automation,standardization;outstanding security,real-time,convenience and efficiency.A bank operating processes is divided into two modes of head office and branches to operate.The Head office is responsible for the integration of operational resources,risk of operating the job thing,the post-control,reduce operating costs,reduce operational risk operations,and improve operational efficiency of operations.Branches Operations Management operating Management Department,and it is responsible for the management of head office operating within the line functions in the Branches,it is also responsible for regional operations platform for running and managing jobs,closing Branches to focus on operational work.Professional management team to implement operating jobs,operations jobs for setup,configuration,access and exit the implementation of training,operational guidance,operational oversight and inspection,bear the responsibility for professional management.Branch is responsible for administration,including management of daily behavior,attendance,and service.Branches Operations Management Branch also joint implementation assessment.Branches Operations Management operating for the operation of this line of quality,management practices and risk prevention and control of supervision and inspection,and to strengthen monitoring;branches send "supervisory p" to monitor operational risk;the Branches sign "monitor " to strengthen the operations under the jurisdiction of the ex post control.Operations integrated more than 500 branch banking operations and services background.The whole process is to achieve a front-end separation of background operation;it allows the branches to focus more on business development and face to face customer service.At the same time,various branches of the foreground and background management operations closely integrated technical support,through the background to achieve pooling and sharing of resources,can be fed back to the branches,it is conducive to cross-sell and increase the likelihood of fall-service,but also contribute to the implementation of standardized professional services,to achieve maximum economies of scale.Each branch does not have its own platform,the business process for customers significantly reduce the project,which is conducive the front desk to contact with customers.With sharing resources and expertise support,the one-stop service concept and comprehensive financial solutions transfer to the customer.The Head office focuses on model through professional and efficient standardization of treatment,but also help the network on-site customer care.In addition,the centralized management system,originally stored in various branches of the digital information can be immediately sent to the head office.It is helpful to get a fundamental solution to operational risks distributed architecture,to achieve intensive control.Control operations for all types of analysis and control of operational matters,through the process of monitoring and post-supervision and other management actions to optimize the background resource management,improve operational efficiency and control operational risk.The operations must rely on banks operating branches to work,while operations team is the main operations work to maintain a stable operation.Operations department is the whole process of customer service and the main service channel participating departments,continuous optimization of operational procedures,safe and efficient mode of operation reflects the organization's operations work quality service.In the article,the method of the operation and case analysis is used in the theory of the normative analysis research.The analysis of bank A operation is based on the discussion about the bank A workflow,risk and the content of the efficiency.