Study Of China's Financial Business Process Outsourcing Risk Analysis And Operating System

Financial Service Business Process Outsourcing (FSBPO) has been developing in recent years, and is offered strong support and cultivation by our governments and finance regulatory authorities. Relying on FSBPO, our financial institutions achieve remarkable success through adjusting strategy,improving business process,enhancing core competence.However, the potential risks in FSBPO operation are hindering the development process of our FSBPO to some extent. Even though our governments and finance regulatory authorities as well as financial institutions and service providers make unremitting endeavor to control BPO operational risks, the effects are unobvious.In the present situation when the risk-based supervision measures are investigated, it is vital for the financial institutions to choose service providers. The operation capacity of the service providers is the major choice criteria, which is the key to control the operation risks of FSBPO.In general, operation capacity is composed of a series of approaches to risk response control. These approaches consist of regulations and measures, and their systematic combination forms the operation system to ensure risk control by service providers, which is the core competence of FSBPO service providers. The quality of operation system decides the performance of core competence. Hence, it is crucial for the FSBPO service providers to design a great service operation system.This thesis analyzes the rules,regulations,policies and supervision contents of the worldwide financial service outsourcing, studies the classic accident cases of the worldwide service outsourcing, summarizes the potential operation risks of the FSBPO in China. In the meantime, this thesis analyzes the causes of the risks, indicates the coping strategies, and builds the demand combination of operation capacity for controlling the risks. Based on the combination of operation capacity, aiming at effective risk control, the author designs the FSBPO operation system blueprint in China, and demonstrates its feasibility and excellence with the CDG as an example.The innovative value of this thesis is to provide China's FSBPO service providers with the blueprint for constructing operation system, and to provide practice guidelines for the financial institutions to choose the service providers and evaluate their operation capacity.