The Research On The Management Of The Negative Emotion Of The Secretary

The secretary is a large number of groups.The works of secretary is a bad work,directly to the superior service and complicated interpersonal relationship. These factors make the secretary more susceptible to negative emotions. In this paper, the young and middle-aged secretary are the person for the investigation. According to the questionnaire survey and interviews survey, to clarify the concept of secretary emotional management. Secretary of the most vulnerable types of negative emotions are anxiety, grievances, depressed. Define the level of negative emotions, analysis of the influence factors of the secretary mood and the influencing factors were compared and analyzed. It is concluded that the main influencing factors are the work intensity, interpersonal relationship and the leading factor. Through the analysis of the current situation of the management of the negative emotion of the secretary, and the demographic variables. Concluded that the current secretary of the negative emotional management situation is not optimistic. And there is a significant difference between different variables. Based on the combination of questionnaire and interview. Analysis of the source of the negative emotions of the secretary mainly work and life. Among them, the influence of the factors of life on the negative emotions of the secretary is greater than the working factors. The influence of the marriage affection on the negative emotion of the secretary in the life factor is bigger. Working factors in the work of cumbersome, misunderstanding, working overtime is the main source. In the face of work intensity, interpersonal relationship, promotion space. From the themselves and organizational level to regulate, we put forward specific strategies to the specific situation.