A Property Company Customer Service Communication Strategy Research

Market economy in the real estate industry to adapt to the rapid development of the times, and as at the end of the real estate industry chain property management has also been developed. But for various reasons, there are many problems in the development of property management in the process of development. It is generally believed that communication is one of the most effective ways to eliminate the contradiction and eliminate the misunderstanding. To carry out the work of the property staff, good communication is conducive to resolving the contradictions between the owners and the long-term development of the property management.With the rapid development of the real estate industry in recent years, the professional property management is becoming more and more important. Therefore, some of the problems encountered in the process of property management has become an important research topic. Especially in the last two years and the property owners strike violently news these contradictions and conflicts It is often seen., has not only the property management need to solve the problem as soon as possible, but has risen to a social problem. Therefore, the study of property management communication is conducive to the construction of a harmonious property management environment.This paper studies the A property company property management mode and development trend of existing between employees and owners of communication problems are explored, the purpose is to promote the cooperation between the owners and staff, promote the development of the property. Through the analysis of the actual case and the relevant theoretical literature on the current property management problems in the specific analysis, and then put forward the corresponding countermeasures, so that the A property company in the management of more professional. At the same time in the professional and enterprise development goals, to create a local market demand for the property management communication model.This paper will be the property of the core concepts and management communication theory as a starting point, there will be property owners and real life is really a problem as the starting point of in-depth analysis, research and analysis of the contradiction between the current real life among the relevant personnel of owners and property management life exists for interpretation, and puts forward the solutions and suggestions. In order to make the integrity of the research, literature research method and case analysis using that tries to find out the crux of the problem, ask questions and analyze the influencing factors for the industry to provide measures and ultimately the formation of the. This paper is the author of the case study, only the A property company as a research object of specific analysis, so may not be applicable to the entire property industry.