Study On Communication Management Of China Mobile Instant Telecommunication System Project

With the continuous development of telecommunications technology and industry,domestic and foreign operators on the user market competition is more and more intense,enhance the user instant messaging system project management level,is to effectively improve customer service quality and satisfaction,occupy the key to the market The At present,the project management theory at home and abroad has gradually improved,as a particularly important part of the project management,communication management is one of the important factors affecting the success of the project.According to statistics,the success of a project,excellent communication accounted for 70 percent of the importance of the project implementation process,effective communication can solve 70 percent of the problem.China Mobile's instant messaging system project is now in a steady stage of development,for the project process of communication management issues and their solutions are gradually explored,can establish a complete and effective project communication management system And the corresponding communication coping strategies,play a decisive role in the effectiveness of mobile instant messaging system projects.In this paper,the project of instant messaging system of Mobile Corporation,through the analysis of the relevant research at home and abroad,the use of project management in communication management knowledge,to analyze the problem of communication management of China Mobile,the instant messaging system in the process of the project.First,the general situation of item current instant messaging system of China Mobile Company is introduced,and the general duties of management structure and the role of stakeholders and organizations are determined using the basic theory of project management.Secondly,in view of the current mobile communication management in instant messaging system,separately from the communication management principle,communication management of stakeholders in each stage factors,stakeholders' role responsibilities,project communication and other dimensions of specific analysis,discover the main problems existing in project management.Finally,according to the results of the analysis of project communication management and the existing problems,the communication program and project communication management of China Mobile instant messaging system,the project put forward countermeasures,and from multiple angles to establish project communication management evaluation system,analyze the effect of China Mobile instant communication project communication management,communication management to provide a good the reference and operation method for mobile telecommunication project.