Performance Management Program Design For Automotive Aftermarket Staff In ChangChun FAW Serivice&Trading Co.,Ltd.

After the car sales auto after market refers to around a variety of services in the process of car use,it covers consumer to buy a car after all the services you need.With the rapid growth and development of car ownership in China rapidly,each big automobile group,social capital are in the field of auto after market for layout,increasingly fierce competition.Changchun First Automotive Service & Trading Co.,Ltd.Is a wholly owned subsidiary of China First Automotive Works Group Co.,Ltd.,has the typical characteristics of state-owned enterprises.Its business areas for auto sales and auto after market business.To comprehensively consider the effect of macroeconomic policy and market environment,the company will be the future direction of the strategic focus of positioning in the development of auto after market business.Long suit the car after market business of the company is mainly composed of four major components: car rental business,used car business,vehicle maintenance and repair services and auto culture business.Every business in the field competition,in the face of competition in the car after market,the company decided to fully arouse the enthusiasm of employees by performance management,improve service attitude,improve service levels,and promote the competitiveness of the company as a whole.This article obtains from the theoretical research,the integrated use of literature analysis and field staff interview method to study the long clothing company car after market personnel performance management: according to the existing problems in performance management functions dispersed,unreasonable performance indicators set become a mere formality,loss of performance implementation,performance evaluation,performance results using cannot form effective incentive.After comprehensive analysis it is concluded that long clothing company car after market business did not form a reasonable and systematic performance management plan.Main reason mainly in three aspects: enterprise culture level,management level and staff level.In view of the problem,determine the effective promote the strategy implementation and the key work,the principles of openness,unified management,effective communication,and fully motivate five principles.From performance plans,performance implementation of performance evaluation,performance result feedback and applying several aspects made the long clothing company car after market staff performance management plan,the design process of new performance management program draws on the balanced scorecard,and the assessment of key performance indicators(kpis)performance management thoughts.Special attention in the process of performance plan,the rationality of the index set,must want to reflect to the company strategy and priority support,financial index and index of ability to ascend.On the performance of control should be normalized and institutionalized.Performance evaluation to a prior rule,pay attention to publicity.Advocate when dispute appraisal results fully communication solution,if necessary can lodge a complaint,pay attention to fairness and impartiality of the appraisal.Application link emphasised incentive effect,the results of performance in the market business,giving high proportion of incentives,reflects the performance management principles of guidance and sufficient incentives.In order to ensure that the new design scheme of performance management of the implementation,the long clothing company car after market personnel performance management solution how to ensure implementation also has carried on the detailed design.Mainly includes the organizational guarantee,system guarantee and personnel security.In organization established by the general manager is responsible for the special project team,in the system on the performance management system and form a complete set of human resources,financial management and control aspects of the relevant system design.In order to ensure the seriousness of the policy and sustainability.Cause the attention of all levels of management personnel,improve the staff's work enthusiasm.