Social Insurance Business Process Reengineering From The Perspective Of Social Risk

Social insurance agency is in charge of providing social insurance services for the public.Its business is different from the company business,service for the majority of low-income groups,individual quality,uneven education,they are involved in their own interests strong demand.If not satisfied,is easy to stimulate social contradictions,threatening the social stability.There exists a certain social risk.Social insurance business process is to provide a unified service for the participants of the carrier.Onceserious problems exiting in the business process,not only hinder the social insurance agencies to improve the level of service,but also reduce the group insured satisfaction,enthusiasm,and ultimately lead to Social conflicts intensified.With the development of Chinese social security system,the demand for social security public services is increasing day by day.In this condition,business process reengineering of social insurance is badly neededto meet the national standard and prevent the social risks..The article first introduces the general situation of the social insurance agency in Suining City of Sichuan Province.With the development of the social insurance industry,the new tasks of it require the business process reengineering.Then,by expounding the current business process of the social insurance agency in suining,the paper analysis its problems and causes.It is a major problem related to people's livelihood.It is not enough to discuss the feasibility of the proposal from the theoretical point of view.In order to provide specific recommendations for the business process reengineering,the article draws on the successful experience of three representative city.Mainly from the following aspects to elaborate,optimize the business processes,improve the window service,improve the information processing system,always serve the public.In particular,it is necessary to adhere to the principle of people-oriented,by using progressive recycling method,to clear,simplify,merge,automation the existing process,and using new public management concepts,to promote cross-sectoral cooperation feasible,to stimulate the organization to run efficiently,to reform the approval process,to remove the no value process.At the same time,it is necessary to change the service system to the integrated teller system,to set up AB post and do business timely,to make handling services can be assessed and train excellent window servicer.As the engineering based on information technology,the construction of information processing system is the key to the success of business process reengineering.Finally,The ultimate goal of business process transformation is to prevent social risks,to improve the social insurance agencies' work efficiency and service capabilities.Through innovative the business processes,the public can be served more conveniently.