Requirement Analysis Research For The Credit Card System Of GF Bank

Demand analysis is the most critical step in a system development process,and the follow-up to system development is based on the results of the requirements analysis.Demand analysis refers to the problem to be solved in detail the analysis and processing,to clarify the requirements of the problem.The process mainly includes demand acquisition,demand research and needs review of these stages.The requirements analysis phase is a way to directly understand customer needs and correctly recognize user needs.At present,with the increase in bank credit card issuance,credit card accounts receivable and risk management increasingly heavy,commercial banks in the banking industry is facing enormous opportunities and challenges.The increase in the amount of telephone collection business in commercial banks is increasing,and demand analysis plays an important role in the development of information systems.GF Bank is China's first credit card joint-stock commercial banks,the development of its credit card business in the history of China's credit card has a pivotal role.With the GF bank credit card center issuing volume continues to increase,telephone collection of business volume is also a corresponding increase in the increase in staff is difficult to match the speed.At the same time,GF Bank's credit risk control is also facing more and more serious challenges,the efficiency requirements are getting higher and higher.How to effectively improve the efficiency of the current GF Bank telephone collection center to solve the problem.At present,GF Bank telephone collection center is still using the traditional way of recovery,that is,only by hand to call,its work efficiency is low,more and more can not meet the rapid development of credit cards.Business needs is the need to use low-cost and efficient automatic dial-up call system(ie,the recovery system)to replace the manual dial-up to support business development needs.The main contents of this paper are based on the CRM bank credit card system needs analysis,application subsystem division,business process reengineering and other related theories and business needs modeling and analysis,focusing on business processes to sort out,but also to recover the system Core module IVR analysis,and finishing the needs of upgrading the various modules,which proposed to improve the GF bank call center system to collect new business processes,which can have a comprehensive collection of data management tools,not only can effectively improve the efficiency of the collection staff And the management efficiency of managers,and can greatly enhance the per capita capacity of the collection department,which can greatly reduce the human and non-human resources costs,management costs.Through the demand analysis,GF bank to recover the system construction in the future there is still much room for improvement in quality management capabilities and customer data depth analysis has a greater breakthrough.