The Research On Business Process Optimization Of Passenger Car Personal Consumption Credit Of The FAF

China has become the biggest market of automobiles in the world.In the year of 2016,the markets of new cars and second-handed cars as well as the automotive aftermarket have experienced outstanding development with the popularity of online finance,the automobile industry has been increased dramatically in the past years.Automobile finance has always been regarded as the “superstar” in the field of automobile industry with huge potential of increase for the five years to come.As the competition in the field becomes more and more fierce,it'll finally come to a stage where the commercial banks,automobile finance companies and lease finance companies rise up,marking that the online financial platform comes into full form.So it is of great importance for financial institutions to simplify their loan process,improve their financial products,reduce the approval time,increase the loan capacity as well as to improve the client's service experience.By analyzing a number of the literatures published both at home and abroad about process optimization,this paper aims at lining out the general theory and research result for process optimization in global financial institutions as well as addressing a research method for process optimization in the trust and loan business for individual automobile end-user.The author applied multiple business process analyzing methods such as business process management theory,business process optimization theory,Six-Sigma Management Principal and SIPOC chart in order to provide scientific and professional theoretical support for the process optimization in the trust and loan business of the individual automobile end-users of FAW AUTO FINANCE CO.,LTD.This paper takes FAW AUTO FINANCE CO.,LTD's car-user trust and loan business process as the research subject,applies SIPOC chart to break down FAFCL's current business model,applies ASME chart to analyze the value-added and non-value-added process node,diagnoses the trust & loan issuing process as well as combines the author's personal experience to identify the existing problems in FAFCL's business process for individual end-users,and aims at finding out the cause for the status quo.The author compares the competitiveness of the business process for individual automobile end-users between financial organizations within and outside China,adopts benchmarking analyzing method and summarizes the advantages between different organizations.Furthermore,the author pointed out that organizations should add pre-authorization process before loan issuing,outsource loan business during loan issuing,applies online and offline method at the same time to process daily post-loan business so as to maximize the advantage of IT technology,improve the promotion system in human resources,and adjust the organization structure.Furthermore,the condition and significance of the popularization for car-user trust and loan business process management optimization has been raised to the operation principal of FAW AUTO FINANCE CO.,LTD which called ‘customer oriented' and the expound of diversified inclusive enterprise culture,through cultivating risk during the process optimization pre-operation and process implementation,accumulating the valid data in long-term and creating the internal audit plan to control the risk occurred after process optimized.To put in a nut shell,this paper on one hand provided theoretical method and strategic support for FAFCL's improvement of overall competitiveness and management of the individual user's trust & loan business process,and provides a better insight and reference for domestic and international financial institutions in optimizing relative business processes on the other hand.