| Real estate industry has been through decades of development,more and more fierce competition,the country to the real estate industry regulation is becoming more and more strict,the customer is becoming more and more high to the requirement of enterprise,not only to the enterprise provides the product demand is higher and higher,but also has higher and higher demand for the services provided by the enterprise,but due to the overheating of real estate industry in recent years,leading to a large number of enterprises to join in the real estate industry,many enterprises with the high-speed development of the real estate and get rapid development.But with rapid development of enterprises at the same time,did not think seriously about or to change the problems in the process of operation and management,also did not think about how to take the customer as the center,can make the customer satisfied products and service,so as to maintain the healthy,stable and sustainable development of the enterprise.This is a very serious issue facing many real estate companies.Based on features of real estate industry,through the use of customer satisfaction investigation about the present situation of the investigation,A company use the related theory of process optimization is analyzed,and based on the perspective of process optimization design company A customer satisfaction plan.Through to the company A real estate development project design,construction implementation stage of the preparation work,construction organization and management and control,sales and customer service,and optimize the property security work plan,improve customer satisfaction,A company to promote the ascension of the comprehensive ability of A enterprise,lay A good foundation for the sustainable development to the health of the enterprise,at the same time,it is A reference to the industry. |