Research On The Quality Of Operation Service Of Basic Endowment Insurance For Urban And Rural Residents

At present,our country is in the decisive stage of building a well-off society in an all-round way and in the critical period of socialism with Chinese characteristics enters a New Era.People's demand for material and cultural life has changed,and people have higher demands to for service capacity of government,and they need better public services.Because social insurance institutions are the providers of social insurance services,it is necessary for social insurance institutions to improve and upgrade their service capacity in order to better meet the needs of the public.At the same time,government departments have also attached great importance to the improvement of the quality of social insurance services and the promotion of equalization of public services.Basic old-age insurance for urban and rural residents is an important component of the social security system,and it has positive significance to alleviate the pension of urban and rural residents.This system has achieved full coverage since the national pilot project in2011.However,with the expansion of the coverage of basic old-age insurance for urban and rural residents and the increase in the rate of participation in the insurance system,the needs and expectations of insured persons for pension insurance services have changed,and there are the higher demands on the service level and quality of the agencies,existing services can no longer meet their needs.So,in order to improve the quality of basic old-age insurance services for urban and rural residents,the agencies at all levels are also actively taking measures,such as:integrating resources by information technology,promoting the standardization of administrative services,and exploring new service models.Therefore,how to provide higher quality service for public is a theoretical and practical problem which is worth further study.This paper has combed and summarized the relevant research about the service quality of urban and rural residents' basic endowment insurance,and theoretical analysis and empirical analysis are carried out on the basis of previous research.This paper analyses the shortcomings and reasons of the service for the residents' pension insurance in deeply,and learn the advanced experience of domestic and foreign,then put forward policy recommendations.In addition to the introduction,the contents of this paper are as follows:The first chapter is:the concept and theoretical basis of the basic old-age insurance for urban and rural residents.Define and interpret some concepts:the basic old-age insurance for urban and rural residents,the agency organization of basic old-age insurance for urban and rural residents,and service of basic old-age insurance for urban and rural residents.At the same time,the theory of public goods,the theory of service-oriented government,the theory of equalization of basic public services,and the theory of public service quality are introduced.The second chapter is:the problems and causes of the service quality of basic old-age insurance for urban and rural residents.Identify problems in existing operational services,such as:there are hidden safety problems and low efficiency in the collection and payment of old-age insurance premiums;the payment level is too low and the enthusiasm of the masses for participating in insurance is insufficient,by taking SDLC as an example and analyzing the status about services of basic old-age insurance for urban and rural residents.And analyze the causes of the existing problems:firstly,there are not enough staff in the office,and the service capacity needs to be improved;secondly,the comprehensive quality of the staff of the agency needs to be improved;thirdly,the construction of the information system is lagging behind.The third chapter is:the experience and enlightenment about pension insurance agency service of the domestic and foreign.Summarizing the experience and enlightenment of improving the service quality of basic old-age insurance for urban and rural residents in China by combing the cases of the overseas pension insurance agency service and the basic pension insurance service of the urban and rural residents in typical areas of China.The fourth chapter is:the countermeasures to improve the service quality of basic old-age insurance for urban and rural residents.Firstly,increasing the construction of administrative personnel to enrich the strength of the agency;secondly,strengthening the training of personnel to improve the comprehensive quality of office personnel;thirdly,improving the level of information and innovating the model of service.