Study On Standardization Construction Scheme Of Service Process Of GD Power Grid Company

In the construction of the whole power system,the service flow management of power grid companies occupies a particularly important position in the increasingly fierce market competition.Completely improving the service process of power supply companies is a problem that power enterprises must face and seriously consider.Its main contents include: function allocation,institutional settings,technical means and management methods.We will analyze and improve the service process of GD Power Grid Company in an all-round way,which will provide a strong support for the improvement of service level and overall competitiveness of power enterprises.Therefore,it is necessary to study the standardization construction scheme of service process of GD Power Grid Company.GD Power Grid Company's main business processes include: business expansion acceptance,power supply plan formulation,customer design data acceptance,business expansion cost management,customer completion acceptance,power supply contract management,power consumption file management,business site service of change type,on-site processing,customer general information change acceptance and business office emergency response.Handle.GD Power Grid Company's auxiliary business processes include: power outage processing,telephone acceptance consultation,after-sales service,self-service,customer engineering access acceptance and 95598 hotline service.This paper takes the main body and auxiliary business process of GD Power Grid Company as the research object,analyses the problems and reasons existing in the original service process,designs the standardization construction scheme of the service process of GD Power Grid Company,and improves the marketing service quality.