| As the rapid development of economic society and continual readjustment of industrial structure, the logistic demand increases obviously. Improving the logistics service quality and satisfying the market demand have become the target setting by different modes of transport and firms from different industry. As an important way to standardized services and improve benefits, the basic and strategic position of standardization has become more obvious. Facing the change of logistics market’s characteristics and structure, the railway implements freight organization reform to boost the freight service to become marketization and afford more logistics services. Thus, the railway not only optimal designs the services such as business handling, door-to-station, station-to-door, door-to-door transport but also clearly determines the response time of demand processing and the quality of service. However, the railway still has not pay much attention to the arrival logistics services which can provide more value-added services and the phenomenon occurred such as taking departure more seriously than arrival, taking loading more seriously than income, taking production more seriously than management has not change completely. The problems including lack of arrival logistics services standards, non-standard services process and service quality waiting to be improved have seriously affected and restricted the network management and integrated operation of railway freight transport and logistics. And one important reason explained this phenomenon is that there is lack of systematic and intensive research on railway arrival logistics service process standardization. Thus, researching on the problem of railway arrival logistics service process standardization has a good strategic significance and great practical significance for boosting railway freight organization reform, improving railway logistics service quality and carrying out the integrated and standardized operation of railway logistics.On the basis of China Railway Corporation’s research project, launching site investigations and summary and analysis, this thesis systematically researches into the railway arrival logistics service process standardization from the following aspects.(1) The thesis not only studies the development status of typical firms’standardization home and abroad but also analyzes the achievements and prominent problems presented in China railway freight and logistics standardization. And it also provides relative reference and inspiration. (2) On the basis of discussing the necessity and feasibility for boosting the China railway arrival logistics service process standardization, the thesis analyzes the stage of expanding railway arrival logistics service, designs railway arrival basic logistics service process and value-added logistics service process and divides6service modules for arrival logistics service.(3) Using the Network Planning, Theory of Constraints and Iterative Method, the thesis designs the influencing factors of railway arrival basic logistics service’time consumption, the estimation method of single operation time and total service time, discusses the relation of direct cost, indirect cost and total cost, analyzes cost structure of different service modules, thus builds a model based on the time-cost double constraint optimization model. On the basis of empirical analysis, the thesis also makes optimal suggestion for arrival logistics service process to improve the standardization of service process.(4) The thesis not only designs the organizing and managing system of process standardization, discusses the standardization operating mechanism including the internal and external cooperation, safety monitoring, market feedback, supervision, rewards and punishment but also provides the way of implementation from five aspects, namely professional category, information platform, demonstration project, talent team and standardizing consciousness to boost process standardization. |
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