Research On Business Process Reengineering Of Expanding Installation In Shenyang Power Supply Company

As long as the reform of national electric power system,the mission of power supply company is to provide customs more satisfied service.Expanding installation is one of core business in power supply company,so it's very important to improve the management of expanding installation,so that the service quality,customs satisfaction and the market of power supply can be developed.By the theory of expanding installation,the paper elaborates the existing process of expanding installation at first,and puts forward some problems such as long time consuming,low efficiency,poor service convenience and low customer satisfaction.The following section determines the overall goal and the basic principle of the process reengineering based on the demand of the customer,and puts forward the expanding installation process reengineering scheme design of the whole and every stage based on the modern business process reengineering theory,then establishes the new process of integration service.Finally,it gives the corresponding implementation strategy,which is based on the difficulty such as organization structure optimization,the optimization of the information system,the requirements of the staffs comprehensive quality and the change of the performance evaluation mechanism in the implementation of process reengineering.And the expected effect of the process is evaluated in two aspects:the customer demand response speed and service quality.The reengineering of expanding installation process can significantly improve the response speed of customer demand,combined process node and simplify examination and approval procedures,etc.it helps to improve service quality,meet customer demand for shorten the process time and simplify formalities,enhance the customer satisfaction,also sets a good model to other power supply companies.