Exploration And Practice Of Business Service In Power Supply Company Based On Internet

Business expansion is one of the core business of power supply enterprise service customer.To strengthen the business expansion is an important way to develop power market,improve service quality and customer satisfaction.Zhuji Power Supply Company which tries to adapt to the new need and preference of customers in the Internet age makes use of mobile Internet,cloud computing,big data,networking and other information communication technology,to expand and explore services of Internet plus business.This paper first analyzes the situations of the business expansion such as the main flow of the process,time limit,customer return,and so on.And then there is an in-depth analysis of the main reasons for the long time and unsatisfaction of customer return.On this basis,it uses technology of Internet to develop Internet to design extension services architecture of Internet plus business and on the condition of ensuring the security of information.Mobile phone APP and 95598 sites are used to realize the design process,such as online inquiry,customer interaction,satisfaction evaluation of innovative services.Electronic channels are carried out to achieve customer acceptance of interface design,online self help.Therefore,customers can get power without leaving home.Finally,Zhuji power supply company optimizes the organizational structure,establish power supply service dispatch center,reconstructs business extension services business process,builds the O2 O business expansion service mode,and establishes the working mechanism of extension services.It achieves business expanding faster and more strictly.