The Customer's Satisfaction Increasing Particies Of A Power Supply Bureau

With the deepening of the reform in the electric power system,the natural Monopoly pattern in electric power industry gradually collapses and a competitive market is about to come into being.It's an inevitable trend that the electric power company adopts the service distribution pattern in China.Since the economy of China is growing rapidly,people demand increasingly large amount of electric power and high quality service day by day,which makes it a critical point for electric power company to improve customers' satisfaction in order to earn more competitiveness.Through the third-party customer satisfaction survey,it helps the A power supply bureau to understand the customer's evaluation and demand and expectation of the power supply service,find the service short-board and continuously improve and improve,effectively promote the company's lean management,and continuously improve the company's quality service level.further deepen the construction of the service system of the A power supply bureau to provide better and better service to customers.This study takes the customers of the A power supply bureau as the research object.According to the eight-dimensional satisfaction score of the power supply stability,power supply security,electricity payment,business processing,business hall service,95598 hotline service,customer communication and problem handling from 2013 to 2017,a comprehensive analysis of the third-party customer satisfaction of the A power supply bureau.Scientifically analyzed the power quality,grid conditions and power supply service level of the A power supply bureau,and then integrated the power grid structure,power supply capacity and conditions that the A power supply bureau currently configures to stabilize the power supply,provide power supply safety,and pay for electricity.Eight dimensions of business processing,business hall service,95598 hotline service,customer communication and problem handling,and extracting the improvement measures of electricity customer satisfaction that meet the characteristics of the A power supply bureau and practice it.In order to improve the level of power supply service,enhance the customer's perception of power supply services,meet the people's power needs for a better life,and catch up with the customer satisfaction of other regional power supply bureaus,it is important to maximize the use of the conditions of the power supply bureau.The results of the final practice show that after the improvement,the third-party customer satisfaction of the A power supply bureau increased significantly in 2017,ranking first in the Maoming area.This paper takes the A power supply bureau as the analysis object,and extracts effective measures to improve the satisfaction of third-party customers.Itis hoped that it can be used as a reference for other regional power supply bureaus still in the process of exploration.