Research On The Influencing Factors And Improvement Strategies Of Employee Satisfaction

With the rapid development of knowledge economy,companies should not only pay attention to a series of commercial and human-oriented values created by employees,but also realize the important role of human-power resources in the development of companies.Therefore,more and more companies take "how to improve employee satisfaction" as a corporate strategy to think and study,and take the investigation of the influencing factors of employee satisfaction as one of the key work contents of corporate management activities.With the continuous improvement of the living standard and the gradual improvement and implementation of the national open policy,the ways of travel have become more and more,and the simple,fast and high-service air travel has gradually become people’s first choice.Therefore,it is one of the important factors for airlines to improve their business to promote the service quality of employees,improve the comfort and happiness of customers and thus attract more passengers by improving employee satisfaction.The development of airlines not only facilitates the travel of the people,but also promotes the trade,tourism and cultural exchanges between the two countries.With the rapid development of aviation industry,flight safety and service quality have been paid more and more attention.On the premise of ensuring flight safety,improving customer satisfaction with airline products and services is the key to promoting the development of airlines,and improving service quality is particularly important.Therefore,airlines continuously improve service quality,innovate service content,enhance service quality to improve customer satisfaction and adapt to the needs of society as the top priority of daily management.The first part of this paper mainly introduces the research background and significance of the paper,and briefly expounds the main contents,research methods,research ideas and framework of the research,and review the literature on the impact ofdomestic and foreign on satisfaction.In thesis 2,the concepts of satisfaction and satisfaction are defined,the factors affecting satisfaction are analyzed,the employee satisfaction at home and abroad is reviewed.Paper 3 gives an overview of airline A,including its basic situation,operation,organizational structure and human resources.The paper also makes a comparative analysis of the employee management mode of China-Mongolia airlines.Thesis 4 designed a questionnaire survey on employees’ job satisfaction,and clarified the design ideas,specific contents and main components of the questionnaire.Factor analysis and elaboration were carried out on the questionnaire survey on customer satisfaction of airline A.Paper 5 proposes strategic suggestions on how A airlines can improve employee satisfaction,and analyzes them from two aspects: external service and internal management.By putting forward corresponding strategies and Suggestions,while improving the customer satisfaction of airline A,it can attract more customers,obtain more economic benefits and accelerate the development of the industry.According to the actual situation of airline A,combining with the research and analysis of the ways and methods of domestic and foreign airlines to improve employees’ job satisfaction,the customer satisfaction model of airline A was established.That is to conduct a survey by issuing questionnaires,collect survey data and conduct in-depth analysis.This paper provides some Suggestions for airlines in improving service quality,strengthening staff’s service consciousness,improving product composition and improving management level.