Research On Service Quality Evaluation Of HD Electric Power Supply Company

With the development of social economy and the growth of people’s demand,industrial enterprises and people are not only increasing the demand for electricity,but also improving the demand for power supply quality.The development of China’s power service industry is facing new changes and challenges.Comprehensive evaluation of HD power supply company’s service quality is conducive to HD power supply company to further improve the service system and improve the quality of power supply service.Firstly,the paper expounds the background and significance of the research,further clarifies the necessity of the topic selection,and analyzes and summarizes the current status of domestic and foreign scholars’ research on power supply service quality and evaluation methods,so as to clarify the thinking for the formation of the overall structure of the paper.Secondly,the connotation and classification of power supply service quality are introduced,and the commonly used power supply service evaluation methods are systematically studied to provide a theoretical basis for the establishment of service quality evaluation system of power supply companies.Again,from the content of the power supply and power supply main way two aspects analyze the factors affecting the quality of power supply service,on this basis to establish the power supply service,standardize services,customer communication and responsiveness of four dimensions,and will refine them for power supply safety,power supply reliability,power supply stability and process rationality,business is dealt with 17 secondary evaluation indexes such as efficiency,power supply company’s service quality evaluation index system is established.Fourthly,the applicability of power supply service quality evaluation method is analyzed,and the application steps of analytic hierarchy process and fuzzy evaluation method are expounded.Finally,the service quality of HD power supply company is comprehensively evaluated by fuzzy comprehensive evaluation method,and Suggestions are given to improve the service quality of HD power supply company,which has a positive effect on the improvement of service quality of HD power supply company.