Research On The Legal Problems Of Consumer Rights Protection In Bicycle-sharing

With the development of the internet and the popularization of smartphones,online car-booking and bicycle-sharing which based on the mobile internet have emerged.By the end of 2016,bicycle-sharing have mushroomed rapidly.It has become a major transportation in slow mode transportation system and has brought convenience to the people's livelihood.However,more and more problems have exposing with its rapid development.The most concerned problem is a series of infringement of rights and interests,such as personal rights,property rights,happening during consumers riding bicycle-sharing.As a new thing,bicycle-sharing should be encouraged,but at the same time,the consumer rights shouldn't be ignored,we must resolutely safeguard it.Based on the situation herein above,this article analyzes the problems and causes of bicycle-sharing from the perspective of protecting consumer rights in bicycle-sharing,and analyzes the reasons why consumers' rights are infringed.And in the end,this article puts forward suggestions from the perspective of legislation,regulation and self-discipline and so on.This article is divided into four parts:The first part introduces bicycle-sharing and consumer rights.Firstly,this part illustrates bicycle-sharing,including conception,development history and essence.Secondly,according to the definition of consumer in People's Republic of China Consumer Protection Law,the article defines the consumer rights of bicycle-sharing.The second part illustrates the violation of consumer rights in bicycle-sharing,such as consumer rights to safety,rights to know,rights to fair trade and privacy.The third part is a detailed analysis of the reasons why consumer rights are infringed.Firstly,the management standard isn't perfect: low barriers to entry,lack of quality supervision,non-standard deposit management and lack of motivation for enterprises to protect consumer information.Secondly,government regulation isn't perfect,on the one hand,due to the drawbacks of multi-departmental supervision.On the other hand,government regulation exists itself malpractices in the market supervision.Once more the industry self-discipline is immature,even though bicycle-sharing join the bicycle industry association,its requirement can't be fully satisfied.Finally,from the supporting facilities and consumersthemselves,the more detailed analysis of the reasons can be,the more targeted of solution can be.The forth part is the key part of this article,mainly puts forward suggestions according to the preceding analysis of the reasons for protecting consumer rights in bicycle-sharing:improving specialized legislation to regulate business operations.Clearing regulatory body and implementing cooperation and supervision.Strengthening industry self-discipline and give full play to the role of trade associations.Planning urban roads rationally to ensure the“right of way”.Establishing a credit system to regulate consumers' behavior and enhance Consumers' education.