Research On The Issues Of Consumer Rights Protection In Financial Services Of Commercial Banks

With the rapid development of the national economy and the continuous rise of the overall savings of residents,the concept of financial management has changed a lot.People are not satisfied with the traditional deposit business,and they have set their eyes on personal financial products one after another.In order to meet the fierce market demand for financial services,Banks have developed a variety of financial products.With the booming development of bank financial products,there are rising cases of financial disputes.More and more consumers begin to pay attention to the protection of the rights and interests of bank financial products.In practice,due to the conflicts of interests,the absence of legal norms and the inadequacy of relevant regulations issued by financial regulators,the current situation and future situation of consumer rights protection of financial products of commercial banks in China are not optimistic.This paper takes the legal issues of consumer rights protection in commercial bank financial services as the main content,and conducts research in five parts.In the first part,a brief description of the background and significance of the subject is made,and the current research situation at home and abroad is analyzed.In the second part,the definition,types and legal nature of financial products of commercial banks are summarized.Based on the theoretical basis of consumer rights protection of financial products of commercial Banks in China,the status quo of consumer rights protection of financial products is analyzed.The third part makes an in-depth analysis based on the popular bank financial product design,the legal relationship with the consumers of financial products,the problems of commercial Banks in the sales of financial products,information disclosure and dispute resolution.The fourth part explores the mechanism of consumer rights protection in the United States and the United Kingdom as well as the enlightenment to China on bank financing;The fifth part,put forward from the clear legal status of financial consumer,to perfect the content of financial product consumer rights and obligations of commercial bank,perfect supervision system and information disclosure system,draw lessons from foreign experience and Hong Kong,the construction of a commercial banking and wealth management products consumer multi-level dispute settlement mechanism,third party complaint mechanism is put forward,multi-level dispute settlement mechanism,according to the case response defects put forward to perfect the burden of proof system,strengthen financial product sales areas recording video monitoring.