A Research On Crisis Management Of Online Public Opinion Involving Police

In this internet era,netizen acquire network information mainly through Mobile Terminal such as smart-phone and smart-computer.Contact among people has become much closer,thereupon,the environment of online public opinion and media landscape have changed profoundly.In the context of free network consensus,primary public security organ is in a stale full of supervision,and any negative information involving public security organ may probably turn into online public opinion crisis involving police if it can't be handed timely and effectively,leading to bad image of public security organ and police.Zhengzhou,as the capital city of Henan province,economic development level is taking the lead in Henan.There are large amounts of external and floating population,and the disproportion of economy development lead to more social contradictions.Public security organs as the front line of law enforcement,because of chronic shortage of basic police strength and overloaded work,as well as always undertaking some non-police activities closely related to vital interests of the public,once mishandle certain emergency,they probably become the sensational focal point of online public opinion.Based on the two theoretical tools —stage theory of public crisis management theory and the theory of “the spiral of silence”,this paper starts from the background and significance of public opinions on the police-related network,and defines the core concepts of public opinions on the police-related network by sorting out relevant studies at home and abroad,determining research methods and clarifying research ideas.Taking the public security bureau of Zhengzhou city as an example,the research in recent years,Zhengzhou police involved police present situation and the present state of crisis management in public opinion,public opinion crisis in recent years in Zhengzhou city bureau disposal involved police were analyzed,and the public opinion and the circumstances of segmentation methods according to the theory of crisis management,according to the early warning,beforehand matter response,summing up the different stages to explore the disposal process ofZhengzhou city bureau deal with wade public opinion crisis,public security bureau of Zhengzhou to deal with network public opinion in detail the situation of the whole.Then,in combination with specific cases,the writer analyzed the problems existing in the crisis management of police-related network public opinion of Zhengzhou police in the three stages before,during and after,and systematically analyzed the causes of the problems.Finally,based on the analysis of the reasons,improvement strategies are proposed from the aspects of system construction,public security organs' own capacity building and network position propaganda and guidance capacity building,mainly to improve the early-warning evaluation mechanism,research and analysis mechanism and emergency response mechanism.From the aspects of public opinion ability,institution setting,law enforcement standardization,talent team and negative public opinion,people should strengthen the construction of the main body,Strengthen communication and cooperation with the media,use propaganda positions to carry out positive guidance,and give play to the role of network media and police self-media.