Research On The 8890 Comprehensive Service Platform Of F City Based On ACSI

With the continuous development of the economy and society,the people have become more and more enthusiastic in expressing their personal demands,safeguarding their rights and participating in public affairs.How to effectively align and meet the growing demands of the people has become an urgent task for local governments at all levels.The fourth plenary session of the 19 th CPC central committee raised the public demand for services to a strategic height of promoting the modernization of national governance system and governance capacity,and raised new requirements and higher expectations for the construction of the 8890 comprehensive service platform in the Internet era.From the establishment of the first mayor's public telephone in shenyang in 1983,the opening of the people's hearts network in liaoning in 2004,and the integration of it into a 8890 comprehensive service platform in liaoning in 2018,the public appeal service platform has become an important communication medium for governments at all levels of the country,especially the government of liaoning province,to listen to the voice of the people,realize public opinions and serve the people.On the basis of combing the domestic and foreign theoretical research on citizen demand service platform and customer satisfaction,this paper,combined with the field survey and interview on the comprehensive service platform of F city 8890,constructed the public satisfaction index model of the comprehensive service platform of F city 8890 based on the American customer satisfaction index model(ACSI).Through the model analysis of the questionnaire,found that the platform people expected to be promoted,its construction is short board,platform integration is not in place,appeal and inadequate response time is too long,the masses to participate in theevaluation problems,and find out the expectation of the masses,conduction efficiency,complained that the key to improve satisfaction links such as masses,aiming at these problems and link,put forward strengthening the consciousness of the masses,clear service orientation;Strengthen their own construction,improve the ability to serve;Work together to improve service quality;Improve the business process,improve efficiency;To strengthen the communication and interaction,reduce the public complaints and other improvement Suggestions,to achieve the expected research objectives of this paper.