Research On Quality Management Of Voice MOS Optimization Project Of Jilin Mobile Company

In the mobile voice communication network,voice MOS is used as a standard to measure the quality of voice.The voice MOS optimization work runs through the entire life cycle of the mobile communication network operation,which is a long-term and continuous work.As the user's voice quality requirements continue to improve,the quality of the voice MOS optimization project becomes more and more important.Since the voice MOS optimization work has typical project characteristics,the theory and method of quality management are rationally applied to the voice MOS optimization work.Will achieve good application results.This paper studies the application of quality management theory and method in the voice MOS optimization project of Jilin Mobile Company,and expounds the three quality management processes of quality planning,quality assurance and quality control.In this paper,the quality of the voice MOS optimization project of Jilin Mobile Company The current status of management was investigated and analyzed,and the problems in quality planning,quality assurance,and quality control were pointed out.Then,quality management methods and tools were used to analyze the causes of these problems,and suggestions for improvement of each problem were given.The main problem in the quality planning stage is that the project organization structure is too large,and the work tasks in the project quality planning are not subdivided.The two problems are analyzed and two strategies are proposed.One is to establish the organizational structure of the production department,and the second is to formulate The project team's responsibilities and division of labor;in the quality assurance stage,for the third-party manufacturers engineers technical level is low,work templates and tools are not standardized,the quality assurance process is not perfect,put forward a strict division of third-party manufacturers' work scope,strengthen the The training and assessment of third-party manufacturers,the establishment of standard work templates and development of standard tools,the development of network optimization and engineering construction collaborative workflow strategy.In the quality control stage,for some personnel with low technical level and lack of standardized operation manual guidance,four suggestions were proposed: training system and process upgrade;establishment of optimization case library;all employees establish the idea of quality improvement;manual.The significance of this paper is to ensure the successful completion of the voice MOS optimization project of Jilin Mobile Company through the theory and method of quality management,to achieve the goal of improving indicators,speeding up efficiency and improving user satisfaction,and providing reference for similar projects in the future.