Study On The Operating Mode Of Centralized Processing Of Jilin Branch Of China Minsheng Bank Corp

Economic globalization led to dramatic changes in the financial market,from the domestic and foreign environment change on the financial industry have a huge impact,on the other hand because of domestic customers to grasp of the financial knowledge more rich,lead to diversified demand for financial products,service experience,has become one of the important indicators of customer satisfaction;The competition of commercial Banks is not limited to scale but presents many dimensions,among which customer service experience is the most important index.And operations management is one of the important means to improve customer service experience,specific operation management of the bank business operators and practitioners,operational efficiency and quality of service directly determines the customer experience.Therefore,the competition of commercial Banks has gradually developed from the appearance competition of scale to the core of "lining" competition.Therefore,through strengthening the operation and management of the bank,the internal work can achieve the customer satisfaction,improve the customer experience,and actively expand the customer's effective means.Operation and management is the most basic work of the bank,and it is necessary to lay a solid foundation for the construction of thousands of buildings.The level of operation and management directly affects the operation efficiency and operation cost of the bank.Operation management is one of the core competitiveness of commercial Banks.Commercial Banks have only a history of about 30 years.As the foreign financial industry is more mature,the banking business exploration is more profound.Foreign commercial Banks,based on their own business characteristics,first launched the centralized operation mode of operation business,which set off a wave of operational reform.With the rapid development of domestic banking industry,the operation centralized operation mode has been rapidly introduced into China.Almost all domestic commercial Banks have introduced this important measure to deal with the centralized operation of the operation business.According to the characteristics of each bank and the deployment of troops,it produces good economic and social benefits.It reduces operating costs,improves operating efficiency,reduces operational risk,improves customer satisfaction,and commercial Banks are gradually expanding their scope of reform to further improve the concentration of business.Therefore,it is of great theoretical significance and practical significance to study the centralized processing mode of commercial Banks.It is difficult to comment on the differences in the mode of operation of commercial Banks.Therefore,I chose the branch of jilin province of China minsheng bank as the research object of this paper.I,as an employee of the department of operations,have been able to experience the core systems of the new operating system of minsheng bank,and have been able to master the operating process of the operational centralized operation,and understand how the people's bank has been able to do a step-by-step job of running the centralized operation.Secondly,minsheng bank,as the first national commercial bank to take a stake in non-public enterprises,has its inherent advanced nature and flexibility in operation and management.It is one of the representative commercial Banks in the operation reform of domestic commercial Banks.This article will combine the MBA operations management theory knowledge in the learning process,through the study of China minsheng bank branch operation mode as the concentration of jilin province development process as well as to the problems in the analysis,to explore and put forward the operation in the process of the operation mode reform should focus on problems and corresponding measures,the operation mode of minsheng bank operations focus on the future development put forward reasonable Suggestions,to improve the competitiveness of jilin province branch of bank of the people's livelihood has practice significance.The operation and management department of jilin branch of minsheng bank will be independent from the provincial bank and set up an independent subsidiary.To transform it from a single bank cost center into a profit center,and to change the business cooperation of payment system between branches and branches.With the help of advanced IT technology and artificial intelligence technology,the operation procedure,standardization and visualization are realized.Implemented by using big data analysis,the targeted customer service,and constantly improve and optimize operation management of the business process,extract,truly without I have,people have me fine.We can try to undertake the operation and management of other Banks,and truly make the transition from cost center to profit center,and strive to become the next profit growth level of minsheng bank.