Research On Delivery Service Quality Of Heilongjiang Branch Of China Post

With the rapid development of the "+" Internet economy,market competition intensifies,the traditional postal enterprises facing a huge impact,customer demand for quality of service is becoming more and more high,service quality problems become the focus of enterprise development.Postal enterprises,as one of the service industry,the postal delivery is an important foundation platform directly to the market and customer,delivery service quality is related to the whole deliver quality,relationship to the China post in the people's image and reputation,is related to the long-term development of the postal service.As a result,improve the postal service quality has become an important work,postal enterprises overall is the settlement of the postal enterprises.This thesis branch in heilongjiang province postal delivery service quality as the research object,through to the heilongjiang branch of postal delivery service quality evaluation,analysis of the problems existing in the quality of service delivery,found the following problems: the delivery time can not meet the service standards;Business processes are not standardized;Unskilled in delivery personnel;Postal information level is backward.According to the above problem,this paper,based on the development of heilongjiang province postal goal,on the basis of the theory of service quality,service quality improvement plan for the research,proposed the heilongjiang province postal delivery service quality improvement program,including: delivery network optimization;Deliver business process optimization;Construction of information delivery network and strengthening of the construction of delivery personnel.In order to ensure the smooth implementation of the quality improvement scheme of the postal delivery service in heilongjiang province,this paper has designed the network construction of the postal service in heilongjiang province,and optimized network operation and operation organization.Strengthen the delivery base management,improve the delivery management capability;Information level of heilongjiang post;Improve the human resources system and other safeguard measures.The significance of this study was,according to the actual situation ofheilongjiang province postal delivery service quality,find out the problems existing in the quality of service delivery,puts forward improvement scheme and measures,for the postal enterprises play a reference role.