The Improvement Of The International Business In R Bank Based On Lean Six Sigma Research

Banks have been facing great challenges from the changing international and domestic economic environment in the last some years.On the one hand,different kinds of banks come out and bring more fierce competition.On the other hand,as the theory of Lean Six Sigma is promoted all around the world,banks began to change and improve themselves base on this theory such as in client services,the quality of the current systems,the risks control and procedure improvement.Some international banks have put the Lean Six Sigma theory into practice.Locating in a city in Guangdong Province,R Bank is the financial institution which mainly offers services to the local area and along to some areas outside.R Bank began its international business more than ten years ago,which has always been the No.1 in the local competiton with its region strength and reputation.However,as the banking business is developing all the time.The traditional mode which offers a lower price to exchange more business is behind the time.Every bank uses different and wonderful methods to promote and improve their market share by promoting new business and comfortable service feelings.In the same time,R Bank has its shortages inside.The procedure of the international business wastes too much time and is in a low efficiency,which is not good for the improvement of its self-competition and the experience for the services from R Bank.Because of these factors,R Bank decided to optimize the international business procedure.R Bank built up a group for the project especially,aiming to optimize the structure of the international business system,the allocation of human resources and the running mode and so on.In this way,the international business in R Bank can be simplified and the waste can be cancelled,in order to offer a long-lasting improvement to have a try.The procedure of the international business has been optimized obviously by putting the Lean Six Sigma theory into practice.What's more,the efficient of the procedure is higher and the allocation of human resources is more scientifically and effectively.This paper starts with the Lean Six Sigma theory with the theory study and method analysis on the Lean theory,Six Sigma theory and the Lean Six Sigma.Secondly,this paper makes a clear about the current condition and the problems that reflected from the international business procedure and make detailed analysis.After it,this paper begins to do the research about the optimization of the international business procedure in R Bank based on the Lean Six Sigma theory.It can be discussed in five parts: definition part,measurement part,analysis part,improvement part and control part.In the definition part,this paper focus on defining the current and the problems that existed by researching the data and information resources according to the international business in R Bank.In the measurement part,after analyzing the problems and influences,the system and project of data collection begins to build up to back up for the decisions later.In analysis part,based on the data measured in the previous part,detailed analysis is made from different points of view.In improvement part,it's necessary for them to develop potential plans that solving the problems and make assessment to choose the most suitable one and then to make it into practice.In control part,some actions are made to monitor and discuss in further about how to better this project so as to make a long-lasting development.This paper mains to combine the modern Lean Six Sigma theory and the practical condition of the bank,to optimize the running structure of the international business,the allocation of the human resources in R Bank.In this way,we hope to simply the process and cancel the wastes,so as to keep improving the running systems in R Bank.It's meaningful for R Bank to use the theory no matter on the its self-development or in the outside fierce competition.