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The Influence Of Conflict Management Styles On Relationship Quality: The Moderating Effect Of The Level Of Task Conflict

Posted on:2019-11-02Degree:MasterType:Thesis
Country:ChinaCandidate:J S WangFull Text:PDF
GTID:2429330593450852Subject:Management Science and Engineering
Abstract/Summary:PDF Full Text Request
Conflicts between owners and contractors in the construction industry will greatly affect their relationship quality,thereby affecting the performance of the project.Based on this,this study empirically tested the relation between conflict management styles and relationship quality.This paper explores the moderating effect of the level of task conflict on the relation between conflict management styles and relationship quality.Drawing on data from 165 questionnaires distributed to owners and contractors in the construction industry,multiple regressions were used to test the hypotheses.The research results show that the integrating style is positively related to relationship quality,whereas the compromising style is negatively related to relationship quality.In addition,with an increase in the level of task conflict,the positive effect of the obliging style on relationship quality will be weakened and the positive effect of the avoiding style will be strengthened.Based on the analysis,this study finds that the boundary of the level of task conflict influences the extent to which obliging and avoiding conflict management styles affect relationship quality.The results show that when the task conflict level is in the range 1–14,the positive effect of the obliging style on relationship quality is significant.That is to say,the boundary value of the positive effect of obliging on the relationship quality is 14.When the task conflict level is in the range 16–49,the positive effect of the avoiding style on relationship quality is significant.That is to say,the boundary value of the positive effect of avoiding on the relationship quality is 16.The findings of this study revealed the influence of conflict management styles on relationship quality and the moderating effect of the level of task conflict on the relation between conflict management styles and relationship quality.It extends the research of conflict management in the construction industry.Also it could aid owners' and contractors' project managers in managing project conflicts better in practice,fostering a good relationship between the two and thus contributing to the ultimate success of the project.
Keywords/Search Tags:Conflict, Conflict management styles, Relationship quality, Level of task conflict
PDF Full Text Request
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