Research On The Problems And Countermeasures In The Taxation Service Of H County Taxation Bureau

In recent years,China has made great progress in the system,methods and measures of tax payment service.It has established two core businesses including service of tax payment and collection and management of tax.The established tax collection and management model is based on the concept of tax declaration and the improvement of tax service,which relies on the Internet,aims at providing service at convenience and pays attention to inspections.However,due to the late start and weak foundation,there is still room for improvement in the breadth and depth of China's tax service.In order to carry out the concept of serving the taxpayer with warm heart,this paper will take "H county tax bureau tax service" as the research object and be on the basis of related theories and literature review at home and abroad.The analysis of the theory of public finance,the theory of new public management and theory of tax compliance is also an important part.Carrying out tax personnel interviews and questionnaire towards taxpayers to collect survey data is a basic method to this article.What is more,this article also describes the present situation of H county tax bureau tax service work,analyzes the problems existing in the current H county tax services and reasons of the problems and puts forward some measures to improve H county's tax service.The results show that the tax bureau of H country has achieved initial results.Through those measures,which includes integrating resources and standardizing in whole that can improve service efficiency,optimizing tax-handling process,standardizing data reception,upgrading and improving the convenience entity tax-handling,establishing cross-department cooperation mechanism,breaking barriers between departments and systems,deepening the cooperation effect at multiple levels,focusing on online and offline integration,promoting the development of innovation integration,building a new pattern of "Internet plus tax service",strengthening tax law publicity,implying personalized service in order to put the policy of reducing tax reduction into practice,simplifying tax communication channels,responding quickly to appeals,protecting the legitimate rights and interests of taxpayers,the quality and level of tax service of H County Tax Bureau has been improved year by year.The main problems are unsatisfactory service quality and efficiency,low work enthusiasm,unstable function of online tax system,and poor convergence of tax service.The main reasons are that the comprehensive quality is not good,the scientific assessment mechanism is not in place,the information level of tax service is not high and the cooperation between relevant departments is not efficient.Combining with the analysis,this paper puts forward the following optimization suggestions:first,we should strengthen the learning concept of both taxpayers and taxpayers;second,we should improve the performance appraisal mechanism of tax service;third,we should further improve the level of information of tax system;fourth,we should strengthen the social cooperation of tax service.