Study On Performance Appraisal Scheme Of Backstage Staff Of Zhe Lan Bank Based On Balanced Score Card

Many banks of china with joint-stock system lessoned the organizational architecture of mainstream foreign commercial bank since China entered into WTO,They applied the operational mode with stage separated in architecture that the frontstage and the backstage are separated.Staff of frontstage take charge in consulting with customs and marketing,Staff of back stage take charge in managing of operation and supporting of business.However,many of those banks didn't get the essential of method of management in the mode with stage separated in architecture that they just copy the mode mechanically,It caused many difficulties that the performance appraisal are very different from standards of assess for the content and character are different in working of frontstage and backstage.Appraising the performance of frontstage can operation practically because the evaluation of marketing are easily,but it unpractically when appraising the performance of back-stage staffs for their performance can't be quantificated easily and the group of them is small by contrast with front-stage staffs in their banks,so the way of appraisal to them are simplified and formalizied,lack of objectivity.The method of performance appraisal striking the back-stage staff's motivation heavily in working,performaned as the enthusiasm of back-stage staff are frustrated for lacking of stimulation obviously,it makes the fuction of business management and supporting and protection from backstage to frontstage perfunctorily,takes risks and troubles against the operation in safe and legal statement and development in long-term stabilizing status.This paper takes the provincial branch of a national joint-stock bank as the object of study,try to investigate the status of performance management and find problem in operation of stage seperated mode by way of questionnaire survey,individual interview and collecting data.Then Analysis the status of performance management from aspect of the background of enterprise,the constitution of staff group,the intensity of labor,the Salary situation,the atmosphere of organization,the value identification,the space of development and tendency of leaving.Reveal the main reason of various problem is that the bank just paying attention to the financial indicators reflect the performance of frontstage excessively,bus negelecting the fuction of supporting and protection reflect the performance of backstage,it makes the back-stage staff lack of motivation and lead to the performance low.We hope to providing ideas and methods to performance appraisal and motivation of backstage staff of commercial bank in stage-seperated mode by way of analysis and solve the practical problems in backstage-performance management by this paper,So that it can makes the backstage department's duties of business management and supporting and protection sufficiently,makes the enterprise's system of management in stage-seperated mode coordinate and promotes the bank development steadily and healtheily.