The Effects Of Workplace Ostracism On Employee Behavior

With the rapid development of Chinese market economy and the increasing complexity of the enterprise environment,the phenomenon of workplace ostracism has attracted the attention of the academic community due to its destructive impact on employee relations in organizations.Workplace ostracism falls into the category of "cold violence" in the workplace.As a kind of negative interpersonal experience,workplace ostracism will not only bring psychological harm to employees,but also reduce their performance,increase their turnover intention,and lead to a series of negative work behaviors such as counter-productive behaviors,withdrawal behaviors,and aggressive behaviors.According to the Affective Event Theory,individual mood is one of the important paths to affect behavior,although a large number of studies have confirmed that workplace ostracism can trigger individuals’ negative emotions,such as anger,anxiety,injured feelings and so on.However,most studies have not subdivided these negative emotions,and the function of specific emotions in the relationship between workplace ostracism and employee behavior and the mechanism of individual traits in this process are still unclear unclear.Therefore,based on the Affective Event Theory,this study selected two specific emotions — — anger and shame,as mediating variables,to explore the emotional path of workplace ostracism affecting employees’ counterproductive behaviors and acquiescent silence.In addition,this study introduced core self-evaluation as a moderating variable to explore its moderating effect of workplace ostracism on employees’ emotions and behaviorsfrom the perspective of attribution.Firstly,this study conducted a comprehensive review of relevant literature on workplace ostracism,anger,shame,counterproductive behavior,acquiescent silence and core self-evaluation.Secondly,on the basis of previous studies,the research entry point is found and we construct the research model and deduce hypotheses according to the variable causality.Thirdly,297 samples were collected through questionnaire survey,and statistical software such as SPSS and AMOS are used for data analysis to verify the research model and hypotheses.The main conclusions are as follows:(1)workplace ostracism has a significant positive impact on anger and shame;(2)anger mediates the positive relationship between workplace ostracism and counterproductive work behaviors,shame mediates the positive relationship between workplace ostracism and acquiescence silence;(3)core self-evaluation positively moderates the positive correlation between workplace ostracism and anger,negatively moderated the positive correlation between workplace ostracism and shame;core self-evaluation positively moderates the mediating effect of anger between workplace ostracism and counterproductive work behaviors,negatively moderates the mediating effect of shame between workplace ostracism and acquiescence silence.Finally,the hypothesis verification results were discussed in depth based on theories,put forward the theoretical and management enlightenment,pointed out the shortcomings of research and made a reasonable prospect for the future research.